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FAQ

How can we help you?

About Us

Yes It is 100% secure and all of your details and privacy are maintained with highest standard.

We have all standard terms and condition as just other ecommerce website.
Please go to terms and condition page for more info.

As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.

Shipping & Returns

Just go to the product page and click add to cart and proceed the payment. It’s dead easy.


At the time of fulfillment we’ll get the tracking number and will post it to you.

Please email us at sales@smartloo.com.au for defective goods or other sales related enquiries. 

14 day policy, buyer pays return postage.

How do I install?

Connect the 4 legs.

Connect the tube.

Gently put it in the cistern.

Open the air inhale cap from the top.

Your Account & Orders

Quickly email us at sales@smartloo.com.au, if we found that the smartloo isn’t dispatched we will immediately cancel/change it.

Quickly email us at sales@smartloo.com.au, if we found that the smartloo isn’t dispatched we will immediately cancel/change it or if it’s the package is on your side you can send us back and choose other one.

It usually takes between 6-9 business days. for more information Email us at sales@smartloo.com.au 

Payments

You can use your credit card or paypal.

Yes, we can. please email us at info@smartloo.com.au for back order related questions.

Inside the box

The box contains 4 legs, a tube and the container which needs to be attached together.

The diameter of the sphere liquid container of Smartloo and mini is 10 and 8 cm respectively. The minimum cistern size of 11cm x 11cm and 9cm x 9cm would accommodate Smartloo and mini respectively for proper operation. The height won’t make a difference.

Issues from Customer Feedback.

Smartloo is designed to release cleaning solution when it is fully flushed, please fully flush once every four half flushes to have enough detergent in the cistern.

The diameter of the sphere liquid container of Smartloo and mini is 10 and 8 cm respectively. The minimum cistern size of 11cm x 11cm and 9cm x 9cm would accommodate Smartloo and mini respectively for proper operation. The height won’t make a difference.

We recommend contacting via social media.
Sometimes the mail delivery system does not work so our email response won’t go through. however, we will try to contact you via phone as well.

No, Ordering smartloo mean it will be a complete package. Only Dispensers do not come with solution. That’s for the people who have allergens or speical needs.

If you want to send it back and have a refund please email us at sales@smartloo.com.au