Is smartloo online a secure site?
Yes It is 100% secure and all of your details and privacy are maintained with highest standard.
What are your Terms and Conditions?
We have all standard terms and condition as just other ecommerce website.
Please go to terms and condition page for more info.
How do I return my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
How can I ship my order?
Just go to the product page and click add to cart and proceed the payment. It’s dead easy.
How can I check the status of my order?
At the time of fulfillment we’ll get the tracking number and will post it to you.
How do I return defective goods?
Please email us at sales@smartloo.com.au for defective goods or other sales related enquiries.
Returns
14 day policy, buyer pays return postage.
How do I cancel or change my order?
Quickly email us at sales@smartloo.com.au, if we found that the smartloo isn’t dispatched we will immediately cancel/change it.
How do I exchange my order?
Quickly email us at sales@smartloo.com.au, if we found that the smartloo isn’t dispatched we will immediately cancel/change it or if it’s the package is on your side you can send us back and choose other one.
How long will it take me to get my order?
It usually takes between 6-9 business days. for more information Email us at sales@smartloo.com.au
How can I pay for my order?
You can use your credit card or paypal.
Can you ship internationally or process international credit cards?
Yes, we offer worldwide shipping.
Do you accept back orders?
Yes, we can. please email us at info@smartloo.com.au for back order related questions.
What are included in the box?
The box contains 4 legs, a tube and the container which needs to be attached together.
What’s the dimension of Smartloo and Smartloo Mini?
The diameter of the sphere liquid container of Smartloo and mini is 10 and 8 cm respectively. The minimum cistern size of 11cm x 11cm and 9cm x 9cm would accommodate Smartloo and mini respectively for proper operation. The height won’t make a difference.
It doesn't seem that Smartloo release the cleaning solution properly.
Smartloo is designed to release cleaning solution when it is fully flushed, please fully flush once every four half flushes to have enough detergent in the cistern.
What’s the dimension of Smartloo and Smartloo Mini?
The diameter of the sphere liquid container of Smartloo and mini is 10 and 8 cm respectively. The minimum cistern size of 11cm x 11cm and 9cm x 9cm would accommodate Smartloo and mini respectively for proper operation. The height won’t make a difference.
Haven't got any response and been more than 3 business day?
We recommend contacting via social media.
Sometimes the mail delivery system does not work so our email response won’t go through. however, we will try to contact you via phone as well.
I ordered Refill kit thinking solution don't come together.
No, Ordering smartloo mean it will be a complete package. Only Dispensers do not come with solution. That’s for the people who have allergens or speical needs.
If you want to send it back and have a refund please email us at sales@smartloo.com.au